Technology Services II

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LOCATION: Oklahoma City, Oklahoma

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FLEXIBILITY: Hybrid/Onsite

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SALARY: $45,000 - $52,000

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SALARY: $29 - $34/hour

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POSTED: November 16, 2023

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JOB TYPE: Contract To Hire

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JOB ID: 27053

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Compensation: $29/HR – $34/HR
Location: Oklahoma City, Oklahoma
Technical Services II:

Inceed has partnered with a great company to help find a skilled Technical Services II to join their team!

Responsibilities:

  • Provide computer hardware and software support.
  • Moderate knowledge of Windows servers.
  • Excellent customer service: emphasis on strong verbal and written communication skills is required.
  • Prioritizes and plans work activities efficiently.
  • Ability to work independently to resolve customer issues with little or no supervision.
  • Satisfactorily demonstrates the knowledge, skills and abilities to perform the duties outlined in this job description as well as continually demonstrates competency in performing the job duties.
  • Effectively working and cooperating with supervisors, co-workers, and clients.
  • Performs customer service functions by answering customer questions and addressing technical challenges.
  • Manage new issues delivered to the help desk through troubleshooting techniques.
  • Diagnose and resolve software and hardware operational issues.
  • Build, deliver, install and test hardware, including windows-based terminals, applications software and peripherals such as printers, modems, scanners and handheld devices.
  • Manage, update and maintain the help desk inventory and knowledge database.
  • Provides tier II hardware and software support when required.
  • Document all requests and resolutions within ticket tracking system.
  • Prioritize emergency requests and resolve quickly.
  • Provide quality service while minimally impacting patient care.
  • Understanding of LAN network environments.

Required Qualifications & Experience:

  • 5+ years’ experience providing systems, applications, and hardware support. Degree is preferred.
  • 1+ years previous experience with Windows servers.
  • O365 troubleshooting.
  • Router/Switches troubleshooting and basic network support.
  • Valid drivers license.

Nice to Have Skills & Experience:

  • CompTIA A+ or Network+
  • Healthcare experience
  • O365 Admin exp would be a plus.
  • AWS or Azure cloud environment exp would be a plus.

Perks & Benefits:

  • 3 different medical health insurance plans, dental, and vision insurance
  • Voluntary and Long-term disability insurance
  • Paid Time Off, 401k, and Holiday Pay*
  • Weekly direct deposit or pay card deposit

If you are interested in learning more about the Technical Services II opportunity, please submit your resume for consideration. We are unable to provide sponsorship at this time.

We are Inceed, a staffing and direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
 

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About Us

Inceed is a staffing and recruiting team full of people-loving people. Specializing in the IT and Finance & Accounting fields, we thrill at the opportunity to help you discover the next step in your career or, as we call it, your “something better”. And with the broad reach of our multiple branches, we’re able to do so nationwide.

It feels weird tooting our own horn, but we are super proud to be:
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Once we synch up with you to discuss a job posting, we value connection above all else. After all, how can we know if it’s a culture fit, a lifestyle fit, a passion fit, if we don’t truly know the person behind the resume?

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