Mobile Device Help Desk Support

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LOCATION: Cornelius, North Carolina

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FLEXIBILITY: Hybrid/Onsite

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SALARY: $0 - $0

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SALARY: $18 - $22/hour

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POSTED: April 9, 2024

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JOB TYPE: Contract To Hire

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JOB ID: 28593

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Compensation: $18-22 per hour
Location: Cornelius, NC 
Mobile Device Help Desk Support:

Inceed has partnered with a great company to help find an entry-level Mobile Device Help Desk Support inidivudal to join their team!

The Mobile Help Desk Support team member will be responsible for phone communication and support to customers on cell phones, mobile broadband devices, tablets, wearables, mobile operating systems (Android & IOS), hardware and network connectivity, device configuration, and remote troubleshooting.

Responsibilities:

  • Respond to and resolve user requests for assistance via phone, via email, and via text messaging.
  • Provide first line analysis and response to incidents and service requests submitted by internal business users.
  • Perform troubleshooting and work with user as needed to properly document, prioritize, and resolve incoming requests requiring level 1st and 2nd level support.
  • Utilize and maintain the help desk tracking software.
  • Assist in maintaining, creating, delivering IT knowledgebase information and end user documentation
  • Utilize excellent communication skills with the ability to work with multiple levels of management and technical resources and ensure trouble resolution and meet customer experience expectations
  • Apply strong complex problem-solving skills and the ability to translate technical issues into non-technical terms

 

Required Qualifications & Experience:

  • Associate's or Bachelor's Degree
  • Interest or prior knowledge in computer systems or technology
  • Previous experience in customer support, call center, or other related areas
  • Ability interface at a technical level with assurance and confidence
  • Experience in business desktop / laptop support / mobile device support

Perks & Benefits:

  • 3 different medical health insurance plans, dental, and vision insurance
  • Voluntary and Long-term disability insurance
  • Paid Time Off, 401k, and Holiday Pay*
  • Weekly direct deposit or pay card deposit

If you are interested in learning more about the Mobile Device Help Desk Support opportunity, please submit your resume for consideration. We are unable to provide sponsorship at this time.

We are Inceed, a staffing and direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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About Us

Inceed is a staffing and recruiting team full of people-loving people. Specializing in the IT and Finance & Accounting fields, we thrill at the opportunity to help you discover the next step in your career or, as we call it, your “something better”. And with the broad reach of our multiple branches, we’re able to do so nationwide.

It feels weird tooting our own horn, but we are super proud to be:
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Once we synch up with you to discuss a job posting, we value connection above all else. After all, how can we know if it’s a culture fit, a lifestyle fit, a passion fit, if we don’t truly know the person behind the resume?

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