IT Supervisor

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LOCATION: Houston, Texas

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FLEXIBILITY: Hybrid/Onsite

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SALARY: $60,000 - $70,000

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SALARY: $60,000 - $70,000

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POSTED: May 13, 2024

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JOB TYPE: Direct Hire

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JOB ID: 28687

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Compensation: $60,000-70,000
Location: Houston, Texas
IT Supervisor/Generalist:

Inceed has partnered with a great company to help find a skilled IT Supervisor to join their team!

We are seeking an adaptable and skilled individual to fill the position of IT Supervisor in our client’s organization. The ideal candidate will possess a well-rounded experience in various facets of IT, including project management, website building, cybersecurity, hardware and software management, desktop support, troubleshooting, and network infrastructure management. This role will play a pivotal part in ensuring smooth IT operations in their office and maintaining a high level of professionalism due to the nature of our client base.

Responsibilities:

  • Provide end-user, desktop, and server support, managing tickets, alerts, renewals, and scheduling.
  • Serve as the primary point of contact between our Austin and Houston offices for IT support needs.
  • Generate quotes for clients and handle procurement of software and hardware.
  • Coordinate and schedule onsite visits efficiently, overseeing technicians' activities.
  • Manage incoming tickets through ConnectWise, collaborating with other technicians to ensure timely resolution.
  • Offer remote and initial onsite support using various industry-standard management tools.
  • Oversee and maintain network infrastructure, including servers, workstations, and cloud services.
  • Monitor and manage client data backups effectively, ensuring data integrity and security.
  • Diagnose and resolve server and desktop hardware issues promptly.
  • Deploy, monitor, and maintain network hardware such as firewalls and switches.

Required Qualifications & Experience:

  • Minimum of 4 years of experience providing desktop support in a networked environment and customer service, with at least 2 years at Tier 2 level.
  • Strong interpersonal skills with the ability to handle sensitive situations with poise and diplomacy.
  • Hands-on experience in server and network administration, including installation, configuration, and day-to-day operations management.
  • Excellent verbal and written communication skills for interacting with internal stakeholders and clients.
  • Proficient in troubleshooting server and workstation hardware.
  • Ability to multitask effectively in a fast-paced environment.
  • Self-motivated with a willingness to learn and adapt to new technologies.
  • Proficiency in managing Firewalls, Antivirus software, remote management tools, backup software, and ticketing systems (e.g., ConnectWise).
  • Experience with Windows Servers, Active Directory, DNS, DHCP, Windows OS, Office Suite, printers, mobile device management, networking, and email applications.

Other Information:

  • Fully Onsite
  • A LinkedIn account for professional networking and verification purposes.
  • Professional attire is expected, reflecting the seriousness of our client engagements and NDA agreements.

If you are interested in learning more about the IT Supervisor opportunity, please submit your resume for consideration. We are unable to provide sponsorship at this time.
We are Inceed, a staffing and direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.
Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

 

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About Us

Inceed is a staffing and recruiting team full of people-loving people. Specializing in the IT and Finance & Accounting fields, we thrill at the opportunity to help you discover the next step in your career or, as we call it, your “something better”. And with the broad reach of our multiple branches, we’re able to do so nationwide.

It feels weird tooting our own horn, but we are super proud to be:
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Once we synch up with you to discuss a job posting, we value connection above all else. After all, how can we know if it’s a culture fit, a lifestyle fit, a passion fit, if we don’t truly know the person behind the resume?

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