Help Desk Support I

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LOCATION: Golden, Colorado

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FLEXIBILITY: Hybrid/Onsite

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SALARY: $0 - $

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SALARY: $20 - $25/hour

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POSTED: May 7, 2024

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JOB TYPE: Contract

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JOB ID: 28718

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Compensation: $20-25/hr (Depending on experience) 
Location: Golden, CO
Service Desk Support Specialist (Call Center) 

Inceed has partnered with a stellar company to help find a skilled Service Desk Support Specialist to join their team!

Responsibilities:

  • Provide end-user support across various technical issues via telephone, email, and in-person interactions.
  • Identify, research, and troubleshoot technical problems to ensure timely resolution.
  • Document and track issues to facilitate efficient ticket management.
  • Create and disable network accounts according to established procedures.
  • Update Microsoft Exchange information based on supplied data.
  • Work on assigned support tickets and assist in ticket assignment within the team.

 

Required Qualifications & Experience:

  • ServiceNow experience.
  • Strong help desk/service desk support experience. 
  • Associate degree or equivalent experience in a related field.
  • Knowledge of commonly used concepts, practices, and procedures in technical support.
  • Excellent customer service orientation and interpersonal skills.
  • Strong work ethic and willingness to collaborate with colleagues.

Nice to Have Skills & Experience:

  • Proficiency in asking questions to understand user issues and provide effective support.
  • Comfortable engaging with users primarily over the phone and occasionally in person.

Perks & Benefits:

  • 3 different medical health insurance plans, dental, and vision insurance
  • Voluntary and Long-term disability insurance
  • Paid Time Off, 401k, and Holiday Pay*
  • Weekly direct deposit or pay card deposit

 

If you are interested in learning more about the Service Desk Support Specialist opportunity, please submit your resume for consideration. We are unable to provide sponsorship at this time.

We are Inceed, a staffing and direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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#ONSITE

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About Us

Inceed is a staffing and recruiting team full of people-loving people. Specializing in the IT and Finance & Accounting fields, we thrill at the opportunity to help you discover the next step in your career or, as we call it, your “something better”. And with the broad reach of our multiple branches, we’re able to do so nationwide.

It feels weird tooting our own horn, but we are super proud to be:
(same list awards and recognitions)

Once we synch up with you to discuss a job posting, we value connection above all else. After all, how can we know if it’s a culture fit, a lifestyle fit, a passion fit, if we don’t truly know the person behind the resume?

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