To Apply for this Job Click Here

Compensation: $80K – $100K
Location: Fully Remote
Sr. Technical Support Engineer

Inceed has partnered with a well established but growing eLearning company to help find a skilled Sr. Technical Support Engineer to join their team! 

In this role, you will be responsible for identifying, resolving and documenting technical issues through debugging, research, and investigation. You will work closely with other technical teams throughout the organization and bridge the gap between operations and technical. 

Responsibilities:

• Track and maintain support issues, requests and defects
• Provide Sr. Level Technical Support to internal and external clients 
• Identify, troublesoot, triage, escalate, and resolve technical issues within our client’s SaaS Application 
• Develop and maintain technical documentation 
• Create and maintain custom reports and metrics
• Utilize internal tools, APIs, SQL, Log Analytics, DevTools, etc.
• Support the Release Management Team

Required Qualifications & Experience:

• Experience in a Sr. Application or Sr. Technical role 
• Advanced experience of APIs and standards (REST, SOAP, OAuth)
• Utilizing log analytics to search, troubleshoot, and identify user, client and integration issues
• Experience with AdHoc SQL query creation, query optimization, data analysis, and reporting
• Experience creating custom reports – using HTML, JavaScript, JQuery, and PDP
• Utilize Jenkins open source automation software for release deployments

Nice to Have Skills & Experience:

• Experience with an LMS (Learning Management System – ie. Canvas, Blackboard, Cornerstone, SAP, etc.)

Perks & Benefits:

• 100% fully remote 
• Unlimited PTO + 9 holidays and 2 floating holidays
• Monthly stipend for WFH equipment
• Medical Benefits

If you are interested in learning more about the Sr. Technical Support Engineer opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.

We are Inceed, a staffing and direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

#LI-Remote 
#LI-CL1
#MON
 

To Apply for this Job Click Here