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Compensation: $24-25/HR

Location: Oklahoma City, Oklahoma (various locations, occasional travel required)

Position: IT Support Specialist – Wireless and Device Management

Inceed has partnered with a great company to help find a skilled IT Support Specialist to join their team!

This company is a stable, long-standing organization with a continuous pipeline of projects, offering a unique opportunity to work with cutting-edge technology in a fast-paced environment. You will be part of a team providing essential IT support across the state of Oklahoma. This role offers room for growth and the chance to work on important wireless and device management projects. The position is open due to ongoing IT initiatives and a focus on maintaining and upgrading state assets, including mobile devices and computers.

Responsibilities:

• Assist with all aspects of the wireless program, including mobile device support and upgrades, inventory management, and troubleshooting.
• Help manage iPhone upgrade projects and analyze cellular bills.
• Provide day-to-day support to the IT Coordinator with PC refresh tasks, including imaging, asset tagging, file transfers, software installations, and troubleshooting.
• Support inventory control, asset management, and surplus processing.
• Maintain and record events by creating service tickets.
• Provide occasional support for in-state travel and overnight stays for equipment refreshes and new deployments.

Required Qualifications & Experience:

• Proven experience in IT support or technical troubleshooting, preferably with mobile devices and PC management.
• Strong understanding of wireless networks, mobile devices (iPhone), and IT asset management.
• Excellent communication and problem-solving skills.

Nice to Have Skills & Experience:

• Experience with imaging, asset tagging, and software installation.
• Previous experience in a state or government IT environment.
• Familiarity with inventory management and surplus processing.

Perks & Benefits:

• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary and long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit

Other Information:

• Occasional in-state travel may be required for device refreshes and upgrades, with potential overnight stays.
• The role is primarily based in the office, with occasional travel depending on project needs.
• First-round interviews will be the week of 01/06, second-round interviews will be the week of 01/13. Each interview will last 25 minutes, with a 5-minute break between sessions.

If you are interested in learning more about the IT SUPPORT SPECIALIST opportunity, please submit your resume for consideration. We are unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple” We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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