Support Analyst Lead

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LOCATION: Midland, Texas

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FLEXIBILITY: Hybrid/Onsite

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SALARY: $95,000 - $115,000

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SALARY: $95,000 - $115,000

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POSTED: February 4, 2025

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JOB TYPE: Direct Hire

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JOB ID: 30419

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Compensation: $95K – $115K + bonus potential
Location: Midland, TX (onsite, M-F)
Position: Support Analyst Lead

Inceed has partnered with a growing oil and gas company to help find a skilled Support Analyst Lead to join their team! This is an exciting opportunity to work with a dynamic organization in a leadership role that directly supports executive leadership and oversees IT operations. The position offers the chance to lead a talented support team, develop innovative processes, and contribute to impactful IT projects. As a key team member, the Support Analyst Lead will help implement a Tier 1 help desk strategy, drive efficiency improvements, and manage high-level IT operations. The company also offers a very generous relocation package, making this an excellent opportunity for candidates looking to move to Midland, TX.

Responsibilities:

  • Lead and manage daily help desk operations, ensuring efficient ticket handling and resolution.
  • Serve as the primary IT liaison for C-suite executives, providing hands-on support and ensuring satisfaction.
  • Develop and enhance processes for equipment procurement, inventory management, and onboarding/offboarding.
  • Collaborate with AV contractors to design, schedule, and implement new conference room and AV systems.
  • Monitor key support metrics, including response and resolution times, and implement changes to optimize operations.
  • Maintain and update IT documentation, including support processes, troubleshooting guides, and system configurations.
  • Mentor, train, and guide team members to foster a collaborative and effective work environment.
  • Provide light system administration support, managing permissions and ensuring smooth system functionality.

Required Qualifications & Experience:

  • 5+ years of experience in IT support or related fields.
  • Proficiency in Microsoft technologies, including O365, Active Directory, and Azure.
  • Experience in a service desk environment, resolving technical issues effectively.
  • Familiarity with virtual desktop systems, such as VMware Horizon.
  • Strong interpersonal and communication skills, with the ability to interact directly with executive leadership.

Nice to Have Skills & Experience:

  • Experience in the oil and gas industry, supporting a variety of O&G applications.
  • Expertise in networking and server management.
  • A calm demeanor and personable attitude, with the ability to work well under pressure.

Perks & Benefits:

  • Comprehensive benefits package available.

Other Information:

  • Relocation package available for qualified candidates.
  • Background and drug screenings required.
  • Opportunities to work on exciting IT projects, including process improvement initiatives and AV system upgrades.

If you are interested in learning more about the Support Analyst Lead opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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About Us

Inceed is a staffing and recruiting team full of people-loving people. Specializing in the IT and Finance & Accounting fields, we thrill at the opportunity to help you discover the next step in your career or, as we call it, your “something better”. And with the broad reach of our multiple branches, we’re able to do so nationwide.

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Once we synch up with you to discuss a job posting, we value connection above all else. After all, how can we know if it’s a culture fit, a lifestyle fit, a passion fit, if we don’t truly know the person behind the resume?

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