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Compensation: $100k-$120k
Location: ONSITE, Houston, TX
Position: Manager, Service Desk
Inceed has partnered with a great company to help find a skilled Manager, Service Desk to join their team! This is an exciting opportunity to lead a talented group of IT professionals in a forward-thinking healthcare organization. The ideal candidate will bring a passion for service delivery excellence and a strong background in IT service management. With recent growth and a continued commitment to innovation, this team is looking for someone to help optimize support operations and improve user experience across the organization. If you're someone who thrives in a dynamic environment and enjoys mentoring others while solving complex IT issues, this could be a fantastic fit.
Responsibilities:
• Oversee daily IT service desk operations, driving prompt and effective resolution of user issues
• Monitor and enhance service-level agreements and performance metrics
• Implement automation and AI-driven support tools to streamline processes
• Coordinate across teams to align support strategy with overall business goals
• Lead, mentor, and develop a high-performing service desk team
Required Qualifications & Experience:
• 7+ years of experience in IT service management, with 3+ years in a leadership role
• Bachelor’s degree in Information Technology, Computer Science, or a related field
• Proven success in driving user satisfaction and improving support systems
Nice to Have Skills & Experience:
• Familiarity with AI implementation in IT operations
• Experience managing support in a healthcare or pharmaceutical environment
• ITSM or ITIL certifications
Perks & Benefits: • 3 different medical health insurance plans, dental, and vision insurance
• Voluntary and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit
Other Information:
• Strong customer service focus and excellent communication skills
• Ability to manage and adapt to high-pressure, fast-paced work environments
• Committed to continuous improvement and operational excellence
If you are interested in learning more about the Manager, Service Desk opportunity, please submit your resume for consideration. We are unable to provide sponsorship at this time.
We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.
Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.