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Position: Support Line Supervisor
Compensation: $70,000 – $75,000 annually, depending on experience
Location: Oklahoma City, Oklahoma
Inceed has partnered with a great company to help find a skilled Support Line Supervisor to join their team!
Are you ready to lead a dynamic team of Help Desk specialists and drive exceptional technical support? This opportunity is perfect for someone who thrives in a collaborative environment and is eager to make a real impact. Join a company that values employee growth, offers cutting-edge technology, and has a stellar reputation for stability. With a diverse workforce and a focus on internal growth, this is a chance to be part of something special.
Key Responsibilities & Duties:
- Manage and train Help Desk team for excellent technical support
- Monitor call and ticket SLAs, ensuring productivity
- Create SOPs for team processes and conduct performance reviews
- Act as an escalation point for complex issues
- Conduct regular ticket audits for quality assurance
- Track key metrics and generate reports for management
- Identify recurring problems for root cause analysis
- Develop training materials and update procedures
Required Qualifications & Experience:
- Bachelor’s degree in computer science or related field
- Minimum of three years in helpdesk or support work
- Proven leadership and excellent communication skills
- Strong multitasking and problem-solving abilities
- Technical knowledge in telecom and service desk applications
Nice to Have Skills & Experience:
- Experience leading IT Customer Support or Help Desk
- Analytics skills for telecom and service desk applications
Perks & Benefits:
- PTO, sick leave, and holidays
- Medical, dental, disability, and life insurance
- Onsite training and tuition reimbursement program
- Hybrid working environment – onsite Wednesdays and Thursdays
Other Information:
- Collaborative environment with employee input on important matters
- Opportunity for growth within the company
- Dress for your day policy
If you are interested in learning more about the Support Line Supervisor opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.
We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.
Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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