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Compensation: $31/hr 

Location: Nashville, TN 

Position: NOC Tier I Engineer

Inceed has partnered with a great company to help find a skilled NOC Tier I Engineer to join their team!

This opportunity is ideal for someone who enjoys hands-on troubleshooting, collaborating with vendors, and being the calm, knowledgeable voice customers rely on when it matters most! 

Responsibilities:

• Monitor customer networks and respond to outages or performance issues

• Troubleshoot routers, switches, firewalls, wireless, and voice systems

• Communicate with customers via phone, email, and ticketing systems

• Coordinate with vendors during outages

• Document troubleshooting steps, resolutions, and customer interactions clearly

• Escalate complex issues appropriately while maintaining ownership

• Participate in network upgrades and infrastructure improvements

• Participate in an on-call rotation for after-hours support

Required Qualifications & Experience:

• Strong customer- and team-focused mindset; consistently puts the customer first

• 2+ years of experience with LANs, internet connectivity, or security appliances

• 2+ years of experience supporting routers, switches, and wireless access points

• 2+ years of experience with DNS, SMTP, SNMP, and related services

• 4+ years of hands-on or phone-based experience in a technical support or NOC role

• 3+ years of experience documenting customer needs in a ticketing system (ConnectWise or similar preferred)

• Ability to manage multiple priorities in a fast-paced, high-performing environment

• Proficiency with Microsoft Office Suite

Nice to Have Skills & Experience:

• Experience with voice technologies (PBX, VoIP, POTS, PSTN)

• Experience with FortiGate (preferred) and/or Cisco networking equipment

• Familiarity with network monitoring tools

• Strong multitasking skills in high-volume ticket environments

• Certifications such as CCNA, Fortinet NSE/FCA/FCE, or ITIL

Perks & Benefits:

• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit

If you are interested in learning more about the NOC Tier I Engineer opportunity, please submit your resume for consideration. We are unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple” We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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