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Position: Call Center Representative

Compensation: $ 19/hour

Location: Irving, TX

Inceed has partnered with a great company to help find a skilled Call Center Representative to join their team!

This is a great contract opportunity for someone who enjoys helping customers and thrives in a fast-paced call center environment. You’ll support inbound mortgage servicing calls and play a key role in delivering a smooth, professional customer experience. This position offers the chance to join a team with an established need and be part of a supportive environment where your communication skills can make an immediate impact.

Key Responsibilities & Duties:

• Handle inbound mortgage servicing calls professionally
• Assist customers with account-related questions and requests
• Provide clear and accurate information on services
• Document call details and updates in system records
• Follow established procedures and call center guidelines
• Deliver excellent service in a high-volume environment

Required Qualifications & Experience:

• Previous call center experience required
• Strong verbal communication and active listening skills
• Ability to manage multiple customer calls efficiently
• Professional, customer-focused approach
• Comfort working in a fast-paced service environment

Nice to Have Skills & Experience:

• Mortgage servicing experience
• Prior experience handling inbound customer support calls
• Experience with call tracking or CRM systems

Perks & Benefits:

• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary, Short-term and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit

Other Information: 

• On-site assignment in Irving, Texas
• Supporting inbound mortgage servicing calls

If you are interested in learning more about the Call Center Representative opportunity, please submit your resume for consideration. Our client unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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