To Apply for this Job Click Here

Compensation: $26/hour
Location: Onsite – Thornton, CO
Position: Service Desk Lead

Inceed has partnered with a great company to help find a skilled Service Desk Lead to join their team! This is a contract opportunity through October, supporting a small and collaborative IT team. The ideal candidate brings prior lead experience in a service desk environment and will serve as an escalation point, helping manage ticket queues and support end users in a fast-paced setting.

Responsibilities:
• Act as an escalation point for service desk issues and provide support to the team
• Monitor and manage ticket queues, assisting with backlogs and ensuring timely resolution
• Support major incident management and ensure proper communication during escalations
• Collaborate with team members to ensure excellent customer service and technical support
• Maintain and improve documentation and service desk processes

Required Qualifications & Experience:
• Prior experience in a lead or supervisory role within a service desk or IT support environment
• Proficiency with ITSM tools (Halo ITSM preferred)
• Experience with Windows 11, Chromebooks, and Google Workspace
• Strong understanding of Microsoft Office and Gmail platforms

Nice to Have Skills & Experience:
• Background working in a K-12 environment
• Familiarity with backend Google Workspace administration

Perks & Benefits:
• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit

Other Information:
• Contract through October
• Full-time schedule: M–F, 7:00 AM – 4:00 PM
• Onsite position with free parking
• Background check required

If you are interested in learning more about the Service Desk Lead opportunity, please submit your resume for consideration. We are unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

#INDDEN

#LI-AP1

#LI-onsite 
#MON

To Apply for this Job Click Here