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Compensation: Up to $27/hour
Location: Denver, CO
Position: Service Desk Technician

Inceed has partnered with a great company to help find a skilled IT Support professional to join their team! This is an exciting opportunity to work in a dynamic, fast-paced environment supporting a professional, business casual workplace. The team is looking for someone eager and motivated who can take initiative, work independently, and thrive in a high-volume support setting. 

Responsibilities:
• Provide Tier 1 and Tier 2 technical support for end users in a Windows-based environment
• Manage user accounts and access through Active Directory and other identity management tools
• Resolve tickets using a structured ITSM platform in a timely and effective manner
• Assist with setup, maintenance, and troubleshooting of desktops, laptops, and mobile devices
• Support enterprise tools including Office 365 and cloud-based technologies
• Contribute to onboarding and offboarding processes as it relates to IT support

Required Qualifications & Experience:
• At least 6 months of hands-on IT support experience
• Familiarity with Microsoft Windows environments and Dell hardware
• Working knowledge of Active Directory for identity and access management
• Experience with an ITSM ticketing system
• Strong customer service and communication skills

Nice to Have Skills & Experience:
• Exposure to Intune and Entra ID / Azure Active Directory
• Understanding of mobile device management, particularly iPhones
• Industry certifications (e.g., CompTIA, Microsoft)

Perks & Benefits:
• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit

Other Information:
• Business casual work environment
• Background check, education verification, and drug screening required
• Client validates parking for onsite visits

If you are interested in learning more about the IT Support opportunity, please submit your resume for consideration. We are unable to provide sponsorship at this time.
We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.
Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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