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Position: Help Desk Tier 2
Compensation: $50,000 – $60,000 annually, depending on experience
Location: On-Site, Tulsa, Oklahoma

Inceed has partnered with a well-established and growing company to help find a skilled Help Desk Tier 2 professional to join their team!

This is a great opportunity to be part of a dynamic and fast-paced IT environment where your technical problem-solving skills will be valued. You'll be working closely with clients and internal teams to deliver timely, efficient support while continuing to grow your technical expertise.
 

Key Responsibilities & Duties:

• Serve as an escalation point for Tier 1 technicians to resolve more complex issues

• Install, configure, and maintain software and hardware on client machines

• Troubleshoot desktop, server, and network-related issues in diverse environments

• Collaborate with Solutions and Project teams on implementations and upgrades

• Provide remote and onsite support to end-users and client environments

• Assist with Active Directory, Microsoft 365 administration, and system backups

• Maintain thorough documentation of issues, solutions, and processes in ticketing systems

• Ensure timely, professional communication with clients to maintain high satisfaction

Required Qualifications & Experience:

• 2+ years in a Tier 1 or Tier 2 IT support role, preferably in an MSP or multi-client environment

• Strong experience with Microsoft Windows OS (10/11), Microsoft 365 suite, and Active Directory

• Familiarity with networking concepts

• Experience supporting end-users over the phone, via remote tools, and in person

• Excellent troubleshooting, time management, and communication skills

• Valid driver’s license and reliable vehicle for occasional client visits

Nice to Have Skills & Experience:

• Previous experience working for a Managed Service Provider (MSP)

• Basic PowerShell or scripting experience for automation tasks

• Associate or Bachelor's degree in IT-related field (preferred)

• Certifications such as CompTIA A+, Network+, or Microsoft 365 Fundamentals

• A “jack-of-all-trades” mindset with the ability to adapt across technologies

Perks & Benefits:

• Comprehensive and competitive benefits package offered

• Professional development opportunities and career growth

• Supportive team environment and exposure to a wide range of technologies

Other Information:

• Travel to client sites within the Tulsa area may be required

• Mileage is reimbursed for all business-related travel

• Sponsorship is not available for this role at this time

We are Inceed, a staffing direct placement firm that believes in the possibility of something better. Our mission is simple: We’re here to help every person—client, candidate, or employee—find and secure what’s better for them.

Inceed is an equal opportunity employer. We prohibit discrimination and harassment of any kind and provide equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability, veteran status, or any other characteristic protected by law.

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