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Position: Technical Support Lead

Compensation: $38 – $42/hour, depending on experience

Location: Onsite – Atlanta, Georgia

Inceed has partnered with a great company to help find a skilled Technical Support Lead to join their team!

Join a dynamic team to oversee and optimize payment technologies for a leading brand. This role offers the opportunity to manage processes, support product stability, and collaborate with cross-functional teams. It’s an exciting chance to contribute to a thriving company with a focus on innovation and growth.

Key Responsibilities & Duties:

• Provide Level 3 support for payment IT products.
• Lead coordination activities for payment platforms.
• Establish connections with brand and franchisee teams.
• Mentor team members for project ownership.
• Develop executive dashboard reporting for leadership.
• Ensure adoption and implementation of technology goals.
• Collaborate to gather requirements for technology programs.
• Plan effectively and utilize time management skills.
• Serve as point of contact for franchisee and vendor escalations.

Required Qualifications & Experience:

• Bachelor’s degree in Business Administration, Computer Science, or related field.
• 3-5 years of experience in point of sale or payment technologies.
• Intermediate skills in JIRA and Confluence.
• Expert level skills with Microsoft Excel.
• 3-5 years of project management or IT staff management experience.
• Strong analytical and communication skills.

Nice to Have Skills & Experience:

• PMP certification.
• Experience with restaurant industry technology vendors.
• Strong presentation skills.

Perks & Benefits:

• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit

If you are interested in learning more about the Technical Support Lead opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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