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Position: Technical Support Lead – Payment Systems

Compensation: $38 – $42/hour, depending on experience

Location: Onsite – Atlanta, Georgia

Inceed has partnered with a great company to help find a skilled Technical Support Lead – Payment Systems to join their team! This role will be responsible for overseeing the stability, functionality, and performance of the organization’s payment systems, including point of sale (POS), payment systems/plaltforms, and integrations with vendors. The position requires strong technical knowledge, hands-on troubleshooting, project coordination, and leadership experience. You will act as a subject matter expert (SME) for all payment-related technologies, ensuring smooth operations, timely issue resolution, and successful delivery of upgrades and deployments across the enterprise.

Key Responsibilities & Duties:

• Serve as the Level 3 escalation point for all payment systems, ensuring issues are resolved quickly and effectively.
• Lead and coordinate software upgrades and deployments, including a major payment platform upgrade across various locations.
• Manage internal and vendor relationships and act as a payment systems subject matter expert.
• Oversee Payment applications support tickets, track work in ServiceNow, and ensure performance metrics are met.
• Work hands-on with system configuration, testing, and quality assurance to keep payment platforms stable and secure.
• Support ongoing POS initiatives and related technologies
• Serve as point of contact for franchisee and vendor escalations.

Required Qualifications & Experience:

• 3–5 years of experience with POS, payments, and related technologies.
• Leadership or supervisory experience.
• Strong technical knowledge of payment platforms and Windows environments 
• Excellent communication, organization, and project management skills.
• Vendor management experience.

Nice to Have Skills & Experience:

• PMP certification.
• SQL
• PowerShell Scripting 
• Bachelor’s Degree in related field
• Experience with restaurant industry technology vendors.
• Strong presentation skills.
• Background in application support and cloud-based integrations

Perks & Benefits:

• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit

If you are interested in learning more about the Technical Support Lead – Payment Systems opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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