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Position: Helpdesk Specialist

Compensation: $20 – $22 /hour, depending on experience

Location: Oklahoma City, Oklahoma

Inceed has partnered with a great company to help find a skilled Helpdesk Specialist to join their team!

Join a dynamic service center team as a Helpdesk Specialist. You’ll be the first line of support, providing technical assistance to users. This exciting opportunity is open due to growing needs and offers a chance to work on-site in Oklahoma City. Bring your expertise in customer service and technical support to a role where you can make a real impact.

Key Responsibilities & Duties:

• Provide technical assistance to computer system users
• Answer inquiries regarding software or hardware issues
• Resolve problems via phone, in person, or remotely
• Maintain records of daily data communication transactions
• Conduct diagnostics to investigate and resolve issues
• Install software or perform hardware testing remotely
• Verify system functioning and detect errors

Required Qualifications & Experience:

• Associate’s degree in a computer-related field or equivalent training
• 2-3 years of relevant experience
• Strong verbal and written communication skills
• Problem-solving skills and customer service orientation
• Basic knowledge of electronic equipment and computer software

Nice to Have Skills & Experience:

• Experience with SCCM, ServiceNow, and Active Directory
• Knowledge of configuration management and desktop communications software
• Familiarity with operating system and internet directory services software

Perks & Benefits:

• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit

Other Information:

• This assignment is for 6 months with the possibility to extend
• Located onsite in Oklahoma City
• Team reports to a supportive supervisor with a track record of successful placements

If you are interested in learning more about the Helpdesk Specialist opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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