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Position: Service Desk Lead

Compensation: $20 – $30 /hour, depending on experience

Location: Thornton, Colorado

Inceed has partnered with a great company to help find a skilled Service Desk Lead to join their team!

Join a dynamic environment in a public school district where you will lead the service desk team without supervisory responsibilities. This role offers the opportunity to drive improvements, collaborate with techs, and enhance customer service. The district values the role of a service desk lead and aims for career progression opportunities. 

Key Responsibilities & Duties:

• Lead and coordinate service desk activities
• Collaborate with service desk techs and management
• Enhance IT ticketing service processes
• Provide Tier 1 and Tier 2 tech support
• Deliver excellent customer service
• Assign and manage tickets efficiently
• Foster team collaboration and feedback

Required Qualifications & Experience:

• Experience with IT ticketing services
• Strong customer service skills
• Comfortable with process improvements
• Ability to provide tech support
• Excellent collaboration skills

Nice to Have Skills & Experience:

• Experience with Halo or other ITSM systems
• Passion for public school environments
• Ability to lead without supervisory duties

Perks & Benefits:

• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit

Other Information:

• Quick virtual interview process
• Role reports to Service Desk Manager
• Work schedule: 7:00 – 4:00 or 7:30 – 4:30
• Free onsite parking

If you are interested in learning more about the Service Desk Lead opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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