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Position: End User Support Technician

Compensation: $25 – $27 /hour, depending on experience

Location: Kansas City, Missouri

Inceed has partnered with a great company to help find a skilled End User Support Technician to join their team!

Join a dynamic environment where you'll play a crucial role in supporting computer equipment. This opportunity is perfect for tech enthusiasts looking to make a significant impact through troubleshooting and upgrading computer systems. Dive into a role that emphasizes customer support, teamwork, and urgency, and be part of a forward-thinking company committed to excellence!

Key Responsibilities & Duties:

• Provide technical assistance with a focus on customer support
• Image, configure, install, and upgrade computer systems
• Troubleshoot hardware and technical incidents
• Resolve tickets in ServiceNow Support queue
• Support customers in person or remotely
• Track and maintain inventory assignment to customers
• Assist with new hire desk setups and office moves
• Partner with IT Service Owners for complex issue resolution
• Participate in Problem and Change management processes
• Provide tier-1 AV hardware troubleshooting

Required Qualifications & Experience:

• High School Diploma/GED
• Knowledge of computer hardware and operating systems
• Strong analytical and organizational skills
• Excellent written, verbal, and listening communication skills
• Able to work independently and in a group
• Self-starter attitude

Nice to Have Skills & Experience:

• Experience with ServiceNow or similar ticketing systems
• Familiarity with AV hardware troubleshooting
• Experience in inventory management

Perks & Benefits:

• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit

If you are interested in learning more about the End User Support Technician opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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