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Position: Service Desk / Field Support Technician

Compensation: $25 – $30/hour, depending on experience

Location: Windsor, CO

Inceed has partnered with a great company to help find a skilled Service Desk / Field Support Technician to join their team!

Join a dynamic environment where your technical skills will shine! As a Service Desk / Field Support Technician, you’ll provide hands-on desktop support, resolve IT tickets, and deliver exceptional customer service. This opportunity allows you to support users primarily in the Windsor office while occasionally traveling to nearby field sites. Be part of a fast-paced team committed to excellence and continuous learning!

Key Responsibilities & Duties:

• Provide hands-on desktop support to office and field staff
• Resolve IT tickets efficiently and effectively
• Deliver exceptional customer service
• Manage user access with Active Directory
• Support Windows environment and Dell hardware
• Occasionally travel to nearby field sites
• Utilize ITSM ticketing tools for issue tracking
• Assist with Microsoft 365 support

Required Qualifications & Experience:

• 2+ years of IT support or service desk experience
• Proficiency in Windows environment support
• Field or onsite support experience
• Experience with Active Directory user management
• Familiarity with ITSM ticketing tools
• Strong customer service skills

Nice to Have Skills & Experience:

• Experience with Intune and Entra ID / Azure AD

Perks & Benefits:

• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit

If you are interested in learning more about the Service Desk / Field Support Technician opportunity, please submit your resume for consideration. Our client unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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