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Position: Sr. UC Engineer (Contact Center Automation)

Compensation: $120,000 – $135,000 annually, depending on experience

Location: Oklahoma City, Oklahoma

Inceed has partnered with a great company to help find a skilled Sr. UC Engineer (Contact Center Automation) to join their team!

This is a fantastic opportunity for a seasoned technical leader to join a dynamic team focused on innovation in voice network solutions. The role emphasizes AI-enhanced Contact Center and Digital Communications solutions, offering a chance to work with cutting-edge technologies in a collaborative environment.

Key Responsibilities & Duties:

• Design and deploy advanced Contact Center solutions
• Integrate AI-driven automation for enhanced Customer and Agent Experience
• Configure and manage hardware and software for voice services
• Collaborate with teams to deliver intelligent communication solutions
• Document AI workflows and solution architectures
• Provide support for existing production voice network
• Ensure voice network availability and performance
• Design and implement process automation using AI

Required Qualifications & Experience:

• Bachelor’s degree typically required
• 6-8 years of experience in voice design support
• Experience as a Unified Communications Engineer or similar role
• Technical knowledge of Cisco Communications Solutions preferred
• Familiarity with CPaaS and custom communication features
• Strong Cisco routing and switching knowledge

Nice to Have Skills & Experience:

• Familiarity with Cisco's Contact Center as a Service (CCaaS)
• Understanding of Customer Relationship Management Systems
• Knowledge of Python or similar programming language
• Experience with video conferencing endpoints and softphones

Perks & Benefits:

• Fuel Your Growth with company-funded tuition assistance program
• Paid Time Off
• 401(k) – 100% Match up to 5%
• Medical/Dental/Vision Insurance after 30 days
• Competitive Pay
• Career Development

Other Information:

• Located in Oklahoma City, with a focus on innovation and community support
• Inclusive workplace with a strong culture of giving back

If you are interested in learning more about the Sr. UC Engineer (Contact Center Automation) opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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