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Position: Customer Service Representative

Compensation: $18 – $19 /hour, depending on experience

Location: Irving, Texas

Inceed has partnered with a great company to help find a skilled Customer Service Representative to join their team!

Join an exciting opportunity to work in a dynamic environment in Irving, Texas. As a Customer Service Representative, you will be the first point of contact for customers, handling inbound mortgage servicing calls. This role is perfect for someone with call center experience looking to expand their skills in the mortgage industry. The role is open due to company expansion, and you will be part of a supportive team that values customer satisfaction.

Key Responsibilities & Duties:

• Handle inbound mortgage servicing calls professionally
• Provide accurate information and resolve customer inquiries
• Maintain detailed records of customer interactions
• Collaborate with team members to improve customer service
• Ensure compliance with company policies and procedures
• Identify and escalate issues to appropriate departments
• Meet or exceed daily call handling targets
• Participate in training sessions to enhance service skills

Required Qualifications & Experience:

• Previous call center experience
• Strong communication and interpersonal skills
• Ability to handle high volume of calls efficiently
• Detail-oriented with strong problem-solving skills
• Proficient in using computer systems and databases

Nice to Have Skills & Experience:

• Experience in the mortgage industry
• Familiarity with mortgage servicing processes
• Ability to work in a fast-paced environment

Perks & Benefits:

• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit

If you are interested in learning more about the Customer Service Representative opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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