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Position: Service Desk III

Compensation: $30 – $35 /hour, depending on experience

Location: Houston, Texas

Inceed has partnered with a great company to help find a skilled Service Desk III to join their team!

Join a dynamic team where you’ll be the go-to expert for managing and troubleshooting endpoint computing resources in a hybrid cloud environment. This is an exciting opportunity to provide Tier II and Tier III support for various devices and services, ensuring secure and efficient computing across multiple locations. Dive into a role that challenges you to optimize resources and enhance user productivity.

Key Responsibilities & Duties:

• Configure and troubleshoot desktop hardware and software
• Resolve network and software issues efficiently
• Provide Tier III technical support across multiple locations
• Ensure business email domain integrity
• Coordinate daily activities of the Desktop Support team
• Train users to maximize software productivity
• Assist with multimedia presentations and training
• Diagnose and repair user workstations
• Support special projects for clients

Required Qualifications & Experience:

• High school diploma plus specialized courses
• At least five years of desktop support experience
• Proficiency in Windows, macOS, and Microsoft 365
• Experience with Azure AD, MFA, and PowerShell scripting
• Effective interpersonal and communication skills

Nice to Have Skills & Experience:

• Bachelor’s degree in a related field
• ITIL Foundation, CompTIA A+ certification
• Knowledge of AntiVirus software and ServiceNow
• Experience with AutoCAD, Primavera, and FTP

Perks & Benefits:

• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit

Other Information:

• Fast-paced environment with opportunities to handle multiple tasks
• Collaborative team with a focus on innovative solutions
• Opportunity to work on special projects and expand technical skills

If you are interested in learning more about the Service Desk III opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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