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Position: Help Desk II

Compensation: $55,000 – $65,000 annually, depending on experience

Location: Tulsa, Oklahoma

Inceed has partnered with a great company to help find a skilled Help Desk II to join their team!

This is a strong opportunity for a technically minded support professional who enjoys solving problems, working directly with end users, and being a trusted escalation point for more complex issues. You’ll join a small IT team in a newly created role, helping support day-to-day operations across multiple locations while contributing to a growing Microsoft 365 environment.

Key Responsibilities & Duties:

• Resolve escalated help desk tickets and technical support issues
• Troubleshoot hardware, software, and connectivity problems
• Support workstations, laptops, printers, and mobile devices
• Assist with Active Directory user and group management
• Support Microsoft 365 applications and user access needs
• Help maintain endpoint security and system updates
• Document resolutions clearly and maintain support records
• Serve as a resource and mentor for Level 1 support
• Support remote access, VPN, and on-premises infrastructure

Required Qualifications & Experience:

• 3–5 years of IT support experience
• 1–2 years handling escalated or Tier 2 support issues
• Experience with Windows operating systems
• Hands-on Microsoft 365 troubleshooting experience
• Experience supporting Active Directory in a domain environment
• Familiarity with hardware repair and device deployment
• Understanding of basic cybersecurity and MFA best practices
• Strong communication and customer service skills

Nice to Have Skills & Experience:

• CompTIA A+ certification
• CompTIA Network+ or Security+ certification
• Experience with ticketing or ITSM systems
• Cloud support or Microsoft 365 administration exposure
• Experience supporting SharePoint, Teams, Outlook, or OneDrive
• Familiarity with Yardi, WelcomeHome, Dayforce, or PointClickCare
• Cybersecurity awareness, including phishing and endpoint protection

Perks & Benefits:

• This opportunity includes a comprehensive and competitive benefits package—details will be shared during later stages of the hiring process.

Other Information:

• Direct hire opportunity with a growing IT team
• Primarily onsite role in downtown Tulsa
• Some occasional travel to other sites may be required
• Interview process includes two rounds
• Support is currently managed through email-based ticket tracking
• Candidate should be adaptable, flexible, and team-oriented
• Sponsorship is not available for this position

If you are interested in learning more about the Help Desk II opportunity, please submit your resume for consideration. Our client unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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