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Position: IT Service Desk Supervisor

Compensation: $132,000 – $163,000 annually, depending on experience

Location: Denver, Colorado

Inceed has partnered with an established energy company to help find a skilled IT Service Desk Supervisor to join their team!

Join a dynamic organization focused on delivering exceptional IT support and service excellence. This role involves leading a team, enhancing service delivery, and ensuring high-touch customer experiences.

Key Responsibilities & Duties:

• Lead and develop service desk team members.
• Ensure high-touch, white-glove customer service standards.
• Serve as escalation point for complex service issues.
• Oversee and improve service desk processes and documentation.
• Participate in on-call support rotation 
• Monitor service desk performance
• Identify and implement process improvements.

Required Qualifications & Experience:

• 5-7 years in IT support environment.
• Experience in IT leadership roles.
• Proficient in Windows, Dell hardware, and Apple iPhone.
• Experience with Active Directory and ITSM Ticketing tools.
• Strong communication and customer service skills.
• Familiarity with conference room and AV systems.
• Knowledge of Azure AD and InTune.

Nice to Have Skills & Experience:

• Experience in the Oil and Gas industry.

Perks & Benefits:

• This opportunity includes a comprehensive and competitive benefits package—details will be shared during later stages of the hiring process.

Other Information:

• Interview Process: 2 rounds, 1 hour each.
• In-office required 4 days a week.
• Travel expected .

If you are interested in learning more about the IT Service Desk Supervisor opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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