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Position: Bilingual Member Care Representative

Compensation: $ 20-21 hourly, depending on experience

Location: Tulsa, Oklahoma

Inceed has partnered with a great company to help find a skilled Bilingual Member Care Representative to join their team!

This is a great opportunity for a customer-focused banking professional who enjoys helping members with a wide range of financial needs. In this role, you’ll support members by phone, assist with account servicing, and guide them through everyday banking and lending needs in a fast-paced, service-driven environment. The team is looking for someone who can bring professionalism, strong communication, and a consultative approach to member support.

Key Responsibilities & Duties:

• Open new membership accounts and update existing account details
• Assist members with loans, IRAs, certificates, and trust fund questions
• Handle account activity, balances, transfers, stop payments, and wire requests
• Process loan applications by phone and through online channels
• Make outbound calls to share financial service solutions
• Support members with debit and ATM card processing
• Resolve escalated inquiries with professionalism and care
• Maintain accuracy, compliance, and quality standards
• Collaborate with peers and assist with mentoring when needed

Required Qualifications & Experience:

• High school diploma or equivalent required
• 3+ years of related professional work experience
• Banking or financial institution experience preferred
• Bilingual Spanish required
• Strong customer service and communication skills
• Experience in a professional office or business environment
• Ability to read and interpret credit reports
• Knowledge of consumer lending products
• Comfort handling sensitive financial conversations

Nice to Have Skills & Experience:

• Experience in a call center environment
• Previous personal banking or member service background
• Experience with consultative selling techniques
• Familiarity with banking compliance requirements
• Experience supporting account servicing over the phone
• Experience handling escalated customer inquiries

Perks & Benefits:

• This opportunity includes a comprehensive and competitive benefits package—details will be shared during later stages of the hiring process.

Other Information:

• Permanent direct hire opportunity
• Phone-based member support role
• Must comply with banking regulations and internal policies
• Extra pay available for successful bilingual testing

If you are interested in learning more about the Bilingual Member Care Representative opportunity, please submit your resume for consideration. Our client unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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