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Compensation: $95,000 – $120,000
Location: On-site, Charlotte, NC
Position: Help Desk Manager

Inceed has partnered with a great company to help find a skilled Help Desk Manager to join their team! This is an exciting opportunity for an experienced and dynamic IT professional to take ownership of a help desk team in a small, fast-paced environment. The organization values versatility, compliance, and a strong team culture.

Responsibilities:
• Lead and manage daily ticketing operations, ensuring all issues are resolved efficiently
• Host daily stand-up meetings to review outstanding tickets and assign priorities
• Maintain and audit documentation and compliance for all help desk activities
• Oversee hardware tracking and software monitoring within Salesforce
• Coordinate with internal teams to address issues related to networking, databases, and device management
• Ensure all processes and documentation are kept up to date and compliant with internal standards

Required Qualifications & Experience:
• Hands-on experience with a range of technologies including Windows environments, networking, and databases
• Strong understanding of compliance standards and experience maintaining accurate documentation
• Ability to manage and prioritize multiple tasks in a fast-paced, dynamic environment
• Exceptional organizational skills to stay on top of tickets, documentation, and daily operations
• Comfortable leading meetings and ensuring alignment across team priorities

Nice to Have Skills & Experience:
• Experience using Salesforce for IT hardware/software tracking
• Experience working with a small company
• A collaborative, team-oriented personality

Perks & Benefits:
• Competitive benefits package including medical, dental, and vision
• Paid time off and sick leave
• Performance-based incentive opportunities

If you are interested in learning more about the Help Desk Manager opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple” We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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