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Position: IT Support Specialist

Compensation: $22 /hour, depending on experience

Location: Oklahoma City, Oklahoma

Inceed has partnered with a great company to help find a skilled IT Support Specialist to join their team!

Join a dynamic team where you’ll play a pivotal role in ensuring smooth day-to-day operations across multiple store locations. As an IT Support Specialist, you’ll tackle technical challenges, providing first and second-level troubleshooting for hardware, software, and network connectivity issues. If you’re ready to expand your horizons and be part of a forward-thinking team, this role is for you!

Key Responsibilities & Duties:

• Analyze escalated work orders using support tools
• Consult with users and vendors to resolve system faults
• Provide first and second-level troubleshooting for technical issues
• Collaborate with store personnel and support teams
• Travel to store locations for system implementations
• Utilize AI-assisted tools for proactive system improvements
• Document system architecture and operations
• Participate in on-call rotation outside business hours
• Contribute to broader team and enterprise goals

Required Qualifications & Experience:

• 1-5 years of related experience
• 2+ years of Help Desk experience over the phone
• Proficient in troubleshooting Windows operating systems
• Familiar with Microsoft Office Suite installation and support
• Understanding of networking fundamentals
• Ability to type 40–50 words per minute with accuracy

Nice to Have Skills & Experience:

• Hands-on experience with tools like Meraki and PuTTY
• Proficiency in AI-assisted diagnostics

Perks & Benefits:

• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit

If you are interested in learning more about the IT Support Specialist opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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