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Position: Service Desk Analyst

Compensation: $ 32 – $37 /hour, depending on experience

Location: Kansas City, Missouri

Inceed has partnered with a great company to help find a skilled Service Desk Analyst to join their team!

This is a great opportunity for a hands-on IT professional who enjoys more than traditional service desk work. You’ll support end users, manage devices, and play a key role in desktop engineering efforts within a collaborative environment. The team is looking for someone who can jump in, solve problems, and help keep operations running smoothly.

Key Responsibilities & Duties:

• Provide hands-on service desk and deskside support
• Image laptops and deploy Windows systems
• Troubleshoot hardware, software, and access issues
• Support onboarding and offboarding tasks
• Configure devices for new employees
• Manage mobile device resets and setup
• Support Active Directory requests and permissions
• Assist with Microsoft Exchange support
• Work with SCCM and Intune for endpoint management
• Help support endpoint deployments and related projects

Required Qualifications & Experience:

• At least 2 years of hands-on IT support experience
• Strong experience with Active Directory
• Experience with desktop imaging and Windows deployments
• Ability to troubleshoot endpoint and user support issues
• Familiarity with SCCM and/or Intune
• Experience supporting Microsoft Exchange
• Comfort working directly with end users
• Strong communication and problem-solving skills

Nice to Have Skills & Experience:

• Experience in a desktop engineering environment
• Experience with mobile device support
• Experience supporting onboarding in a multi-site environment

Perks & Benefits:

• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary, Short-term and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit

Other Information:

• Contract to hire opportunity with long-term potential
• Team environment with low call volume
• Role includes desktop engineering responsibilities

If you are interested in learning more about the Service Desk Analyst opportunity, please submit your resume for consideration. Our client unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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