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Position: Help Desk Technician

Compensation: $ 30 – 35 /hour, depending on experience

Location: Houston, TX

Inceed has partnered with a great company to help find a skilled Help Desk Technician to join their team!

This is a great contract-to-hire opportunity for a service-driven IT professional who enjoys helping users and solving issues quickly. You’ll be the first point of contact for technical support, working in a hands-on environment where customer service, troubleshooting, and adaptability are key. This role also offers the chance to support device setup, onboarding, and day-to-day IT operations within a collaborative team.

Key Responsibilities & Duties:

• Respond to IT requests through tickets, email, chat, walk-ins, and phone
• Provide timely support while meeting service-level expectations
• Troubleshoot hardware, software, and connectivity issues
• Escalate complex issues with clear documentation
• Support onboarding and offboarding activities
• Assist with device setup and lifecycle tasks
• Maintain documentation and knowledge base resources
• Follow IT security processes and support guidelines

Required Qualifications & Experience:

• 2+ years of professional IT experience
• Strong communication and customer service skills
• Ability to explain technical concepts clearly
• Experience with Microsoft applications
• Strong organizational and multitasking skills
• Ability to prioritize work in a fast-paced environment
• Professional, reliable, and team-oriented approach

Nice to Have Skills & Experience:

• Experience with Windows, Android, or iOS environments
• Familiarity with cloud-only environments
• Experience using remote support tools
• Background with ticketing systems like ServiceNow or Jira
• CompTIA A+, Network+, MS-900, or AZ-900 certifications

Perks & Benefits:

• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary, Short-term and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit

Other Information:

• Contract-to-hire opportunity
• Four days onsite to start
• Schedule will transition to a 3-2 hybrid model
• Role includes occasional lifting of boxes over 50 pounds
• May require working under desks for equipment setup

If you are interested in learning more about the Help Desk Technician opportunity, please submit your resume for consideration. Our client unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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